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Income Officer

Job Description

Income Officer - Permanent (Housing Association)
Southwark, London (Covering Kingston area)
Full Time, 37 Hours a Week
Hybrid/Flexible Working available - 3 days at Home
Circa £37000 annual salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution, mileage policy and much more

My client, a leading Housing Association based in South London, is looking for an experienced and customer focused front- line income officer. To be considered for the role, you must understand the importance of customer focus/customer satisfaction, be able to hit the ground running, construct letters, be able to prepare documentation for court and be able to manage your own time/case load. Experience of using Dynamic and Rentsense is preferred but not essential.

You will:

  • Manage rent accounts and other housing related debts, on a regular basis in line with the organisations policies and procedures, in order to identify cases that require action.
  • Negotiate repayment agreements with tenants and take corrective action where such agreements are not maintained, adhering to the Ministry of Justice Pre-action Protocol for Rent Possessions.
  • Refer residents to welfare benefit and debt support services to ensure that residents are able to maximise their income by ensuring take up of any entitlement to benefits.
  • Make regular and early contact with all residents in arrears through home visits, telephone calls, text messages, e-mails and office interviews, sometimes outside normal working hours.
  • Prepare and submit cases to the County Court for Possession Hearings and attend court hearings and carry out evictions due to rent arrears.
  • Identify vulnerable residents and make referrals to the resident support team to ensure appropriate support is put in place.
  • Maximize income collection while minimising the risk of repossession through making use of direct housing payments, charitable applications, food bank referrals and any other means of financial support available.
  • Deliver income management services while demonstrating high standards of customer care.
  • Support and implement the organisations response to Welfare Reform measures
  • Deliver against annual team and individual targets for income collection

What you will need to have:

  • Knowledge of housing law, the regulatory framework and good practice with regards to debt recovery essentials
  • Front line experience in credit control or income collection
  • Proven experience within a customer service environment and able to demonstrate high levels of customer care
  • Self-motivated and able to prioritise own workload and work on own initiative
  • Experience of presenting cases to court and knowledge of the court system and legal remedies relating to debt recovery
  • Extensive knowledge of welfare benefits and welfare Benefit reform
  • Commitment to providing a high-quality service to residents, colleagues and external stakeholders
  • Experience using Dynamic, PCOL and RentSense will be advantage

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to