📍 Location: Islington
⏳ Contract: 3 months initially, with potential for extension
🕒 Hours: Monday to Friday, 9am–5pm (35 hours per week)
💷 Pay: 21.61 per hour (LTD) £18.54 per hour (PAYE, inclusive of holiday pay)
Are you an experienced Income Officer looking for your next opportunity? We’re currently working on behalf of a respected Housing Association in Islington to recruit for a dedicated professional to manage a mixed-tenure patch of around 850 tenancies.
🔍 About the Role
This is a vital position aimed at helping residents maintain their tenancies while ensuring effective income recovery. You’ll be delivering a high-quality income management service across general needs, leasehold, and shared ownership properties.
Key Responsibilities:
- Manage rent accounts, ensuring income targets are achieved
- Carry out arrears recovery actions in line with policy, including home visits and legal proceedings
- Support residents through welfare reform changes and help maximise their income
- Conduct affordability assessments and arrange sustainable repayment plans
- Attend court hearings and eviction proceedings when necessary
- Signpost residents to internal support teams and external agencies
- Work closely with colleagues and partners to deliver a joined-up service
We’re looking for a housing professional with strong experience in rent collection and arrears management.
You’ll need:
- A minimum of 12 months’ experience managing complex rent arrears cases
- Knowledge of income recovery across general needs, leasehold, and shared ownership tenures
- Familiarity with welfare benefits, legal processes including DIY possession and debt recovery
- Excellent communication, negotiation, and organisational skills
- Confidence working independently as well as within a wider team
For more information or to apply, please contact:
George Westhead
📧 George.Westhead@servicecare.org.uk
📞01772 208 966
