Are you a motivated and compassionate individual looking to support vulnerable individuals in a supported housing setting? Do you have experience in a similar field or strong transferable skills? We are seeking a dedicated and experienced Intensive Housing Management Worker to join our team in Oxford.
Job Summary:
As an Intensive Housing Management Worker, you will play a crucial role in ensuring the smooth running and safety of our supported housing service. You will provide reactive support to residents, maintain a safe environment, and respond to resident enquiries. You will also liaise with external agencies and support tenancy sustainment by identifying and addressing licence breaches.
Key Responsibilities:
- Ensure the smooth running and safety of a supported housing service
- Provide reactive support to residents and maintain a safe environment
- Carry out Health & Safety checks in line with organisational policies and procedures
- Maintain low levels of voids and ensure timely processing of void properties
- Provide reception duties, including phone cover, visitor sign-ins, and coordination of transport
- Respond to resident enquiries and provide emotional and reactive support during crises
- Liaise with external agencies to ensure positive outcomes for residents
- Support tenancy sustainment by identifying and addressing licence breaches
- Maintain accurate reporting documentation and escalate safety concerns to senior staff
- Experience in a similar setting, or strong transferable skills
- Ability to remain calm and professional in challenging situations to help de-escalate conflict
- Excellent communication and interpersonal skills
- Strong organisation and multitasking capabilities
- Intermediate Microsoft Office skills and willingness to learn internal systems
- Previous experience in homelessness, substance misuse, or mental health support is desirable but not essential
- Permanent Contract
- 24 Hours Per Week, including some weekends
- Salary: £15,638 per year, plus benefits
- £250 Training Allowance
- Dedicated Specialist Consultant
- Work with 1000's of clients nationwide
- Daily Payroll Runs
- Free Candidate Registrations
- Referral and Loyalty Bonus Schemes
- Sign Up Bonus
- Free Compliance Checks
If you are a motivated and compassionate individual looking to support vulnerable individuals in a supported housing setting, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail. We offer a £250 referral bonus for every successfully referred candidate.
