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Recovery and Arrears Administrator

Job Description

Job Title - Recovery and Arrears Administrator

Location - First Floor, Spectrum 6, Spectrum Business Park, Seaham, SR7 7TT

Contract - Temp 12 week

Hours - 37

Role summary - The Recovery and Arrears Administrator will be responsible for assisting and supporting the Income Team in delivering an effective and customer-focused service to all stakeholders. The role involves gathering and recording accurate and reliable information to enable the Income and Recovery team to provide a professional and accurate service.

Key Responsibilities:

  • Assist with preparation of accurate and timely information
  • Update the housing management and other systems used in the service as and when required ensuring the accuracy of information held therein
  • Support the team in contacting tenants in the delivery of an effective income and recovery service
  • Make outbound and take inbound calls as required
  • Ensure policies and procedures are followed
  • Assist with the collation and reporting of performance information
  • Promote and maintain excellent customer relationships, adopting a customer-focused approach at all times and support the team in the development of the service
  • Be responsible for own professional and personal development


  • 5 GCSEs or equivalent including Maths and English
  • Experience of working in a team environment
  • Experience of managing rent arrears and income streams
  • Experience of working to deadlines
  • Data Entry Experience
  • Experience of working in a service delivery environment
  • Experience of the provision of advice and support to tenants on welfare benefits
  • Experience in the preparation of performance information
  • Retrieval of documentation
  • Competent IT skills
  • Good communication skills
  • Knowledge of the current welfare reforms issues
  • Good administrative and information technology skills
  • The ability to manage workloads to meet tight deadlines to meet performance targets
  • Ability to deal with difficult situations in a professional manner

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to