Location: Based at Kedleston Road, Derby
Permanent Night Duty
Derby Carelink – 24-Hour Emergency Monitoring & Response Service
Are you a compassionate leader with a strong background in customer care and a passion for supporting vulnerable people? We're looking for a Telecare Team Leader (Nights) to join our dedicated team at Derby Carelink, where we deliver critical 24-hour support to older, disabled, and vulnerable individuals—right when they need it most.
About the Role: As our Telecare Team Leader, you'll lead and support a team of call handlers and responders, ensuring we deliver a professional, efficient, and empathetic service—night after night. Your role will be vital in maintaining high standards, meeting service targets, and ensuring vulnerable service users always feel safe and supported.
Key Responsibilities:
- Lead, coach, and support a team of night shift staff handling emergency calls and response visits
- Supervise the installation of telecare equipment in clients’ homes
- Monitor performance and deliver training to new and existing team members
- Ensure KPIs and service standards are met through performance management and data insights
- Collaborate with internal teams and partner agencies to support vulnerable adults
- Maintain accurate records using a wide range of IT systems
- Proven experience in leading a team within a fast-paced customer service or call centre environment
- Understanding of services for older or vulnerable adults, ideally within a telecare setting
- Skilled in performance monitoring and using data to drive improvement
- Excellent interpersonal, communication, and IT skills
- A proactive, problem-solving attitude and a vibrant personality
- A full UK driving licence and access to a vehicle (mileage reimbursed)
- Enhanced DBS check for Adults Workforce (to be completed if not already held)
- Willingness to work permanent night shifts
- A rewarding role where you make a real difference every night
- Ongoing training and development
- Mileage reimbursement
- Supportive team culture
- Opportunities to shape and improve services
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.
To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on 01772208964 or email on Jack.Lonsdale@Servicecare.org.uk
