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Tenancy Management Officer

Job Description

Tenancy Management Officer
Nuneaton, Warwickshire
Full Time

We are seeking an experiences and enthusiastic Tenancy Management Officer to join a team in Nuneaton and Bedworth on a full-time temporary ongoing basis. The Tenancy Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to tenants while assisting with the strategic, operational, and managerial responsibility for Landlord Services teams within the Social Housing sector.

  • Previous experience in a similar role within Social Housing / property/ tenancy management
  • In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
  • Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
  • Good working knowledge of statistical analysis, and understanding of financial issues
  • Knowledge of the Welfare Benefit system

Role Expectations

  • To assist with the strategic, operational, and managerial responsibility for Landlord Services teams within the Social Housing & Community Safety Directorate
  • To oversee the day-to-day operational activities of Housing Management, ASB, Estate Management, Tenancy Support, Resident Engagement, Independent Living, Rent Collection and Housing Management systems
  • Cover all aspects of tenancy management including transfer visits, welcome visits, tenancy changes, tenancy terminations and enforcement of tenancy conditions
  • Be a first point of contact for tenants and provide excellent customer service
  • Maximise rental income and reduce void costs by prompt termination and re-letting vacant properties
  • Responsibility for managing housing issues and following relevant policies including safeguarding, welfare concerns and more
  • Produce reports and statistics when required and maintain accurate, up to date and comprehensive records of action taken
  • Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
  • Develop working relationships with colleagues, as well as key partners
  • Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to