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Tenancy officer

Job Description

Tenancy Officer
Monday - Friday, 8:30 am - 5:00 pm
3month contract

As part of a geographically focused team, the role provides a housing landlord service to approximately 23,000 homes across Hull. This role delivers excellent local housing management services to tenants and stakeholders, aiming to improve neighbourhoods through effective tenancy management and community feedback.

Tenancy Officer key responsibilities:

  • Ensure the welfare of children, young people, and vulnerable adults, recognizing abuse and neglect indicators and making necessary referrals.
  • Investigate breaches of tenancy, gather evidence, serve legal notices, prepare reports, and work with tenants to resolve issues.
  • Manage empty or abandoned properties, ensuring they are secure, following procedures to end tenancies correctly, and liaising with next of kin or public trustees when necessary.
  • Manage rent accounts, read and interpret financial data, ensure rent collection, and assist tenants with housing benefits and other welfare schemes.
  • Refer cases to court for possession, prepare witness statements, and carry out evictions, ensuring compliance with policies and legal requirements.
  • Act as the first point of contact for urgent rehousing needs, including high-risk and medical priority cases, and prepare emergency rehousing reports.
  • Lead case management, conduct routine tenancy visits, address welfare concerns, and manage tenancy changes, untidy gardens, and tenancy fraud investigations.
  • Report repairs, arrange property access for various reasons, and conduct joint visits with external agencies.

Qualifications and Experience:

  • Previous experience in a housing support role.
  • Valid driver's license, own vehicle, and business insurance.
  • Enhanced DBS certification.
  • Strong organizational and communication skills.
  • Ability to work independently and engage in lone working situations.

The Package
This is a temporary, Tenancy officer role,35 hours per week for an initial 3 months, covering the recruitment process for a permanent team member, meaning the role could be extended, or become permanent.

Referral Bonus
If this Temporary Tenancy officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Tenancy officer role, please send your CV mickey . stepans @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.
Also, if this Tenancy officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region.