Job title - Housing Assistant
Location - Newham (London)
Contract - Temp - Ongoing
Start Date: Asap

Our client is looking for a Housing Assistant in London to join their team. You will be responsible for providing excellent customer service to all internal and external customers as well as providing administrative support to the wider team and managers.

Role Includes:

• Handle all customer inquiries courteously and professionally through various channels.
• Resolve customer complaints and inquiries promptly within set timelines, coordinating with relevant departments when necessary.
• Provide information and support to stakeholders to maintain service standards and customer satisfaction.
• Identify and address training needs, assist in training delivery, and maintain performance statistics.
• Maximise cash collection and ensure adherence to performance targets and standards.
• Keep supervisors informed of workload and consistently meet operational requirements.
• Prepare documentation, invoices, and financial information accurately and within deadlines.
• Ensure compliance with legislation and procedures in debt collection and recovery processes, including identifying cases suitable for recovery and managing legal proceedings when necessary.

Ideal Candidate:

• Strong communication skills
• Strong Organisational experience
• Experience in similar role

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an email to arran.fitchie@servicecare.org.uk