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Customer Service Advisor

Job Description

Job Title: Customer Service Advisor
Contract Type: Temp Ongoing
Work Pattern: 36 Hours Per Week

Service Care Solutions are looking for a Customer Service Advisor to join our clients team in Doncaster. You will be responsible for all first point of contact calls from customer across the area. This will include assisting with low level tenancy management support and income management support.

Job Role -

  • Provide a first point of contact service for customer in a efficient and polite manner.
  • Provide a comprehensive start to end service in relation to all enquiries.
  • Produce correspondence, written communication, reports and recording, and maintaining computer records using in-house bespoke IT systems and Microsoft Office
  • Assist with low level tenancy and income management support under the discretion of the Team Leader.
  • Assist customers with claims and enquiries including providing support and guidance to the welfare system.
  • Administering the collections of collection and recovery in accordance with internal policies.

Suitable Candidates experience: -

  • Previous Customer Service Experience (Ideally inbound)
  • Experience using CRM systems
  • Experience with dealing with challenging customers
  • Experience of working to KPI's
  • Experience in dealing with sensitive information.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an E-Mail to