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Neighbourhood Housing Team Leader

Job Description

Neighbourhood Housing Team Leader, Kent
£41,304 per annum
Permanent, Full-Time (37 Hours per week, Monday to Friday with flexible hours)
Hybrid - Hybrid working with an office base at Sevenoaks, Kent
Direct Line Management of 3 members of staff

To support the delivery of a seamless, effective housing management service for the clients internal and external customers. You will manage a small team of Neighbourhood Housing Officers and have a reduced housing management patch under the guidance of the Neighbourhood Housing Managers. You shall provide an Out Of Hours Emergency Service Housing Officer contact on a rota basis. Full driving license and access to a roadworthy vehicle with insurance cover required. Enhanced DBS check also required


  • Lead and develop Neighbourhood Housing Officers to provide excellent services within your patch and the wider team.
  • Work with the Neighbourhood Housing Team and Managers to comply with new Housing Consumer Standards.
  • Support and provide cover for Neighbourhood Housing Managers in day-to-day operations and enquiries.
  • Make decisions in accordance with policy, procedure, and legislation, tailored with appropriate values.
  • Take a proactive approach to estate and tenancy management, including enforcement action where necessary.

Essential Requirements:

  • Minimum of five years housing management experience.
  • Previous people management experience.
  • Good understanding of Housing Law, regulation, and legislation.
  • Solution-focused approach to delivering services.

Qualifications and Skills:

  • Proficient in IT and housing management systems.
  • Strong organisation, time management, and prioritisation skills.
  • Ability to work under own initiative and make sound decisions.
  • Level 4 Housing Qualification or willingness to work towards gaining.
  • Experience of multi-agency/partnership working.
  • Dedication to achieving best possible results for tenants and stakeholders.

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to