Resident Involvement Officer
Kent (Sevenoaks Office Base)
Housing Association
Permanent
37 hours
Join a dynamic Housing Association as a Resident Involvement Officer to drive meaningful resident engagement and contribute to the delivery of innovative involvement strategies.
THE ROLE
As a Resident Involvement Officer, you will be pivotal in supporting and delivering resident involvement initiatives, ensuring residents have a voice in shaping services.
- Lead and support resident involvement groups, projects, and initiatives.
- Facilitate innovative approaches to resident involvement and identify improvement opportunities.
- Raise the profile of resident involvement across the organisation.
- Engage residents in a diverse and inclusive manner.
- Maintain accurate records of involvement activities.
- Provide detailed reports and assist in preparing reports for the Executive Team and Board.
- Collaborate with external partners and housing professionals to share and enhance best practices.
THE CANDIDATE
The ideal candidate will have previous experience in a similar role with a focus on resident or customer engagement.
- Strong organisational and administrative skills.
- Experience in researching, planning, and evaluating projects or events.
- Ability to understand and utilise performance information and data.
- Proficiency in Microsoft Office and adaptability to new technology.
- A clean driving licence and access to a vehicle.
THE CONTRACT
- 37 hours per week
- Permanent
- Hybrid working model with flexibility for evening and weekend events.
HOW TO APPLY
To apply for this role, please email a copy of your CV to alex.yates@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
