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Sales Administrator / Customer Service Advisor

Job Description

My client, an established and privately owned manufacturing business based in Blackpool have developed a reputation for delivering high quality products and high levels of customer service and satisfaction to their markets. Due to continued growth, they are currently looking to recruit a Sales Administrator / Customer Service Advisor.

Key responsibilities and Duties will include:

  • Effectively and professionally communicate with Customers and Suppliers on a daily basis
  • Processing incoming requests / orders via e-mail or phone accurately and in a timely manner
  • Answer and deal with customer queries
  • Responding to customer orders and e-mails
  • Follow up job status and report any problems or delays
  • Update customer contract details
  • Manage and process invoices for payment
  • Liaising with various departments (Sales, Accounts, Repair etc) within the organisation as appropriate
  • Importing sales enquiries onto prospect or customer profiles
  • Processing customer purchase orders, issuing order acknowledgements
  • Process sales orders promptly and accurately, ensuring all documentation is completed efficiently.

Experience and Skills Required:

  • Previous experience within either a Sales Administration or Customer Service orientated role is highly beneficial
  • Previous experience within a fast-paced customer focused engineering or manufacturing environment would be highly beneficial
  • High attention to detail with the ability to manage workload and Prioritise tasks
  • Ability to build customer relationships and maintain a high levels of customer service
  • Strong IT and MS Excel skills