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Scheme Manager

Job Description

Scheme Manager
Support Housing, Over 55s
Maida Vale, W9
3 Month Contract
37 Hours
£18.85 p/h
One of the largest housing associations in London are recruiting for an experienced Scheme Manager to provide an excellent housing management and support service to their residents withing an older peoples' service in West London.

The Service
This Scheme Manager role is based within an Older People's (55+) service in Maida Vale, West London. The service provides 211 units of supported independent living accommodation.

The Role
The focus of this Scheme Manager post is to provide an excellent housing management and support service to the residents of the service, this will include the followings tasks and responsibilities:

  • Customer Service: Providing excellent customer service to tenants, residents, and stakeholders. This could involve responding to inquiries, resolving complaints, and providing support with housing-related issues.
  • Tenancy Management: Managing tenancies effectively, including processing tenancy agreements, conducting property inspections, and dealing with tenancy issues such as rent arrears or anti-social behavior.
  • Property Maintenance: Coordinating property maintenance and repairs, ensuring that properties meet health and safety standards, and responding promptly to maintenance requests from tenants.
  • Income Management: Assisting with rent collection, monitoring rent accounts, and providing support to tenants who may be experiencing financial difficulties.
  • Community Engagement: Engaging with the local community and residents to build positive relationships, organizing community events, and facilitating resident involvement in decision-making processes.
  • Administration: Carrying out administrative tasks such as record-keeping, data entry, and maintaining accurate tenant records.
  • Policy Compliance: Ensuring compliance with relevant housing legislation, company policies, and procedures.
  • Collaboration: Collaborating with other departments within the organization, such as housing management, finance, and maintenance teams, to deliver effective services to tenants.
  • Continuous Improvement: Identifying areas for improvement in service delivery and contributing to the development and implementation of solutions.

The Candidate
To be considered for this Scheme Manager role, you will require previous experience managing a supported housing service and have strong housing management and tenancy sustainment knowledge.
Due to the nature of the role, you will require an enhanced DBS to be considered.

The Contract
This is a full time Scheme Manager role, working 37 hours per week, 08:30 to 17:00 Monday to Friday. Initially the role is on a 3 month temporary contract, however, there is a good chance this could be extended or even potentially go permanent.

Referral Bonus
If this Housing Support Worker role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £200 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Housing Support Worker role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.
Also, if this Housing Support Worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region