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Senior Neighbourhood Housing Officer

Job Description

Senior Neighbourhood Housing Officer
South/Central London
Temp, 3 Month Contract (Potential for Extension)
Start Date - 24/04/2024
Part Time - 3 Days a week (Tuesday, Wednesday & Thursday), 9:00-17:00

Main Responsibilities

  • To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Lambeth Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes
  • To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care

  • To be responsible for carrying out the coordination role in a number of key areas including: - - communal internal and external areas on estates

    - complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date

    - Tenancy Enforcement and non-compliance with tenancy terms and conditions

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to