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Targeted Tenancy Officer

Job Description

Targeted Tenancy Officer
Islington, London
Full Time

We are seeking a dedicated and skilled Targeted Tenancy Officer to join a team based in Islington on a full-time temporary ongoing basis. The Targeted Tenancy Officer will play a pivotal role in delivering comprehensive and person-centred tenancy management services across the area. This role involves working as part of a multi-functional Housing team to provide services to all tenants. Please note this role requires a Basic DBS check.

  • Previous experience in a similar role within Tenancy Management
  • Ability to handle complex cases and emergency situations
  • Strong understanding of housing law, policies, and procedures
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
  • Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
  • Good working knowledge of statistical analysis, and understanding of financial issues
  • Basic DBS certificate required

Role Expectations

  • Provide a responsive and proactive tenancy management service, utilizing interventions to reduce risk and promote resilience among tenants
  • Assess, record, manage, and review risks, ensuring compliance with statutory obligations and duties
  • Proactively identify and engage with residents who may be at risk of poor outcomes, offering support accordingly through targeted visits and intervention
  • Make decisions on behalf of the service, using professional judgment and anticipating the impact on stakeholders, including decisions regarding legal action and risk management
  • Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
  • Develop working relationships with colleagues, as well as key partners
  • Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to