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Technical Support Officer

Job Description

Job title - Technical Support Officer
Location - Ilford, IG4
Contract - Temporary ongoing
Hours - Full Time 36 hours
Start Date: ASAP

We are currently recruiting for a Technical Support Officer. As a Technical Support Officer, you will be responsible for providing technical support and assistance to clients and internal teams. You will also be responsible for troubleshooting and resolving technical issues, as well as providing training and support to end-users.

Duties would include:

  • Provide comprehensive technical assistance for internal and external customers.
  • Troubleshoot hardware, software, and networking issues efficiently.
  • Maintain technical documentation and ensure accurate recording of troubleshooting steps.
  • Assist in managing and upgrading our technical infrastructure.
  • Coordinate with vendors to resolve complex technical problems.
  • Collaborate with cross-functional teams to ensure seamless IT operations.
  • Monitor IT systems to identify potential issues and recommend solutions proactively.
  • Provide training to staff on new software and hardware implementations.

Essential criteria and experience:

  • Bachelor's degree in Computer Science or related field (or equivalent experience).
  • Proven experience in technical support or a related role.
  • Strong understanding of computer hardware, software, and networking.
  • Excellent problem-solving and communication skills.
  • Ability to manage multiple tasks effectively and prioritize accordingly.
  • Familiarity with IT documentation and ticketing systems.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to