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Tenancy Sustainment Officer

Job Description

Tenancy Sustainment Officer
Slough, Berkshire
Temp Contract (3 month contract - room for extension)
Full Time Hours - 37 Hours, 0900-1730

Our client is looking to hire for the new financial year - 08/04/2024. Please note - you must have a valid drivers licence and have access to own means of transport to be considered for the job.
As a member of the Neighbourhood team this post is directly responsible for -

* Short term support to new and existing tenants
* Sign-posting function to specialist agencies for longer term support
* Assistance with welfare & benefits advice and client advocacy

Main Responsibilities
1. Assess the support needs of vulnerable clients (as early as possible, including at sign up) and work with other agencies to develop short-term support plans tailored to meet individual needs. To signpost and facilitate access to other support services. Regularly review support plans with the client and in collaboration with other support agencies to ensure the appropriate type of support remains in place. To arrange and chair multi-agency meetings to discuss individuals in need of wider support
2. Support and assist residents with applications for welfare benefits and appeals, including complex housing benefit cases and backdate requests. Support and assist residents with applications for grant funding to maximise income and help to manage urgent financial crises and short or longer-term financial hardship with the aim to maintain and sustain their tenancy and prevent the loss of their home as a result of rent arrears.

Essential Requirements

  • A-Level or equivalent or a relevant housing qualification at entry level.
  • Continuous commitment to professional training and development.
  • Must have a valid drivers licence and have access to own means of transport
  • Knowledge of relevant Housing, Children's and Safeguarding legislation.
  • Knowledge of how to apply housing benefits procedures and provide welfare benefits and debt counselling.
  • Understanding of, and commitment to, equalities and diversity.
  • Knowledge of best practice in sustaining tenancies and a working understanding of the aims and purpose of the Supporting People Initiative

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to